E-mail Helpdesk

Send e-mail to help@phys.REMOVE THISunsw.edu.au

This is the preferred method of contact for reporting faults or requesting assistance with School computing matters. You will receive an automated response confirming that you have been placed in the Helpdesk request queue. If reporting a fault, include in your request e-mail a clear description of the fault and the events leading up to it.

Room W106B

This is the least desired method of contact and should be avoided. The two staff members who comprise general Computing support for the School are frequently absent from the room when assisting people who have logged jobs through the Helpdesk request system. When present in the room the staff are normally occupied with system planning or management duties and appreciate a low number of interruptions.

E-mail Physics Computing

Send e-mail to physadmin@physREMOVE THIS.unsw.edu.au

This general contact address is intended for use by people wishing to communicate to Computing support staff. Please use the Helpdesk e-mail address to report computing problems or request assistance. Please see our PGP page for our PGP public keys and fingerprints.

Although we do not recommend it, you may e-mail Physics IT Support staff individually:

• d.jonas@unsw.REMOVE THISedu.au
• k.clayton@unswREMOVE THIS.edu.au

The above addresses are protected from spam, and Windows executable attachments will be rejected automatically. Refer to the PGP page for PGP public keys and fingerprints if you wish to make secure contact (else, use the telephone).

Telephone

Within UNSW PABX area: 56318
Within Australia: 02 9385 6318
International: +61 2 9385 6318

There is an answering machine that records a message after a greeting. Major faults such as network floor problems or workstation crashes may be reported here by leaving a message which includes:

• Your name

• Your contact telephone number

• A description of the fault and the events leading up to it

Facsimile

Within Australia: 02 9385 6060
International: +61 2 9385 6060

Please Attention faxes to one of the following:

• David Jonas

• Kristien Clayton

• Computing

Postal address

Computing
School of Physics
The University of New South Wales (Optional.)
UNSW SYDNEY NSW 2052 (All in CAPS.)
Australia (Optional, but must appear on a separate line.)